Support Area: Site Statistics

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Your account comes with software for statistical analysis called "HTTP-Analyze". It analyzes the raw log files in your [domain]-logs folder and creates a comprehensive summary report from the information found there.

It's important to know what the product does, and what its limitations are. Since you have access to your raw log files, you have the ability to use any 3rd-party log analyzer you like, if you find that HTTP-Analyze doesn't meet your requirements.

What it can do

  • Give you detailed stats on where your visitors came from, how many pages they visited, which were the most popular ones, etc.
  • Enable you to view graphical reports right from your Control Center

What it can't do

  • Give you the email addresses of your visitors
  • Tell you what search terms were used to find your site

An Important Note About Disk Storage and Logs

Some of the report files generated by HTTP-Analyze do count against your storage allotment. It's important to know what takes up space and what doesn't:

What counts
- All HTML files generated by HTTP-Anzlyze stored in the 'stats' and 'stats/www200x' folders.

What doesn't
- The raw log files stored in [domain]-logs
- The archive files (ending in .gz) created by the stats program in the 'stats' folder

If your site has a lot of traffic, or has been around for a while on our servers, it is possible for the HTML files created by the program to grow quite large.

Deleting Log Files
If you are looking to conserve space, you are welcome to delete the files in 'stats' and below. However, the server will re-create this folder every night by parsing the logs stored in [domain]-logs. Roughly 6-8 weeks worth of logs are stored in the [domain]-logs folder at any given time. So by deleting files in 'stats' you may reduce the space used as older months will not be re-parsed, but you will not eliminate the space used entirely. There is no need to ever delete raw logs in the [domain]-logs folder since they do not count against storage.

So How Can I Get Rid of Stats For Good?
Email us and we can disable the stats program output for your domain. It can be re-enabled at a later time if you want to turn stats back on. Many people like to use their own 3rd-party program (like FastStats which we recommend highly) to break down their raw logs. Disabling the stats program does not stop generation of the raw log files kept in [domain]-logs.

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Interpreting Results

The creators of HTTP-Analyze have an excellent page that discusses how web servers log traffic and how their program breaks it down. You can see the online documentation by clicking the link at the bottom of the first screen you come to when you enter the stats tool.

The address is:
http://www.netstore.de/Supply/http-analyze/results.html

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This information is excerpted directly from the HTTP-Analyze documentation page listed above:

Term
Color
Meaning
Hits green A hit is any response from the server on behalf of a request sent from a browser. This includes any response from the server, not only text files or documents.
Files green If the user requests a document and the server successfully sends back a file for this request, this is counted as a Code 200 (OK) response. Any such response is counted for as a file. Again, "file" here means any kind of a file.
Code 304 yellow A Code 304 (Not Modified) response is generated by the server if a document hasn't been updated since the last time it was requested by the user and therefore there was no need to actually send the files for this document.
Pageviews yellow Pageviews are all files which either have a text file suffix (.html, .text) or which are directory index files. This number allows to estimate the number of "real" documents transmitted by your server. If defined correctly, the analyzer rates text files (documents) as pageviews.
Other responses yellow ¹ There are much more responses than only Code 200 (OK) and Code 304 (Not Modified) responses, especially in the coming standard, the HTTP 1.1 protocol specification. For example, the server could generate a Code 302 (Redirected) response if a page has moved, a Code 401 (Unauthorized Request) response if access to the document is denied or a Code 404 (Not Found) response if the requested page does not exist on this server. See the HTML specification for information about all valid responses from a web server.
KBytes transferred yellow This is the amount of data sent during the whole summary period as reported by the server.
Kbytes requested yellow ¹ This is the amount of data requested during the whole summary period. http-analyze computes this number by summing up the values of Kbytes transferred and Kbytes saved by cache (see below).
Kbytes saved by cache yellow ¹ The amount of data saved by various caching mechanisms such as in proxy servers or in browsers. This value is computed by multiplying the number of Code 304 (Not Modified) requests per file with the size of the corresponding file.
Unique URLs   Unique URLs are the number of all different, valid URLs requested in a given summary period. This shows you the number of all different files requested at least once in the corresponding summary period.
Unique sites   This is the sum of all unique hosts accessing the server during a given time-window . The time-window is hardwired to the length of the current month. This means that if a host accesses your server very often, it gets counted only once during the whole month. Only the sum of the unique hosts per month is listed in the statistics report.
Sessions yellow Similar to unique sites, this is the number of unique hosts accessing the server during a given time-window. This time-window is one day.
1 shown only on the total summary page.

Analysis resources
http://www-group.slac.stanford.edu/techpubs/logfiles/info.html
Good info on interpreting log files and how they record information.
http://www.nlc-bnc.ca/pubs/netnotes/notes57.htm
Canadian site that describes logging in good detail also.

Log Analysis Software

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